RETURN & EXCHANGE POLICY

Celebrate the Trust

We take complete responsibility of the company’s jewellery and hence we see that you are happy and celebrate your jewellery, just the way we do.

CATEGORY

30 DAYS MONEY BACK

LIFETIME EXCHANGE

BUYBACK

30 days Moneyback or Exchange

Exchange or Upgrade your Jewelry/Solitaire

To sell your Solitaire/Gold Coin/Plain Gold Jewellery

Gold / Platinum

Diamond Jewellery
100% of Invoice value

Gemstone Jewellery 
100% of Invoice value

Plain gold/Platinum Jewellery
100% of Invoice value

 

*UPTO Rs.50,000

Diamond Jewellery 
80% of Current Product value

Gemstone Jewellery 
70% of Current Product value

Studded Solitaire Mount
80% of current product value

Plain Gold/Platinum Jewellery
Jewellery weight at prevailing gold rate

Studded Solitaire Mount
80% of current product value

Plain gold/Platinum Jewelry
Jewelry weight at prevailing gold rate

Solitaires

100% of Invoice value

*UPTO Rs. 3,00,000

90% of prevailing rate

80% of prevailing rate
 

*UPTO Rs.10,00,000

Gold coins

N/A

Coin weight at prevailing gold rate

Coin weight at prevailing gold rate

Shipping

Complimentary

Rs.500

Rs.500

  • For all Buy-back transactions, Value Added tax at the applicable rate shall be collected from the Buy-Back value as per the prevailing rate.
  • In case, any coupon, Discount or Promo Codes were used during the original purchase, the Buyback/exchange amount will be reduced by an amount equivalent to the Coupon, Discount or Promo Codes, as applicable
  • Customized (including personalized/engraved products) Jewellery is not eligible for a Money back, 30 Day exchange or Buyback. Only Life Lime Time Exchange Policy applies
  • Returns are only applicable on orders shipped within India

PROCESS OF RETURN WITHIN 30 DAYS

We are happy to provide a full refund if for any reason you are not satisfied with your purchase within 30 days of delivery. Please keep the packing intact along with the certificates and Tags.

  • Book or Call our customer care, and let us know the item you would like to return along with your Order No.
  • We will courier you our packaging kit with the Return Authorization slip, your Name and address on the outside return area and a serial number pre-printed.
  • Secure your jewellery with the original packing materials and the certificate in our tamper proof package. Note that once the package is sealed, it cannot be opened unless destroyed.
  • Once your package is ready, just call our customer care and we will send a courier to pick it up from you.
  • Once your returned item is received by us, it will undergo a quality inspection by our team and your refund or new item will be processed. Based on our quality inspection, we reserve the right to refund/change of amount or the product

LIFETIME EXCHANGE & BUYBACK POLICY

  • We offer a Lifetime Exchange & Buy-Back Policy on all purchases made from Jewelebration.com, within India. The product along with the original product certificate can be returned or exchanged basis on its current market value, with deductions towards making charges.
  • This means your product's current value of the metal, diamonds and coloured stones will be determined based on product specifications and the current price listed on our website.
  • If you received a discount or free gift while making your purchase, we will deduct the original discount amount or free gift value, as applicable. You can choose to return the free gift as well.

LIFETIME EXCHANGE

  • The value of the exchanged product after deductions towards making charges and discounts will be credited to your jewelebration.com account. This remains valid for 12 months and can be used to purchase anything on our website. The value cannot be encashed.

LIFETIME BUY-BACK

  • If you choose to return the product, we will refund 90% of the total amount, with deductions towards making charges and discounts. Refund will be made via online bank transfer within 10 days of receipt of the product.
  • Jewellery returned showing signs of alteration by anyone other than Jewelebration.com shall not be accepted for return. Based on our quality inspection, we reserve the right to change the Buy-Back amount of the product

RESIZING & REPAIRS

  • In the event you want to resize your ring, the company will resize the ring free of cost except in certain cases where resizing is not possible
  • If the resized ring costs more than the existing ring, the incremental cost shall be borne by the customer
  • If the resized ring costs less than the existing ring, the differential amount shall be refunded to the customer.
  • In the case of a refund, the payment of the balance refund amount shall be made by way of an online bank transfer within 10 days of dispatch of the resized product.
  • If for some reasons, your product needs to be repaired, the company shall repair/replace the product for charges to be determined on a case to case basis.
  • Shipping charges under Repairs & Resizing policy shall be borne by the customer.
  • This feature is not available for International Orders(Orders that will be shipped abroad from India)

INTERNATIONAL RETURNS

Items must be returned in their original packaging and in a re-saleable condition within 15 days of receipt of your goods. Jewelebration.com does not reimburse any customs or import duties, brokerage fees, or taxes paid on shipments. These charges are the sole responsibility of the customer. We will refund the purchase price paid for the item, but we will not refund any shipping costs, duties, fees, or taxes. In addition, Jewelebration.com reserves the right to charge you for any import duty or taxes paid while goods are returned and we are charged by custom department for recovering the returned package. You are responsible for all the costs associated with returning the goods back to us. Your refund will be processed once we receive your returned item.

Note: The shipment of any returned product that might be shipped if there's a problem with the original shipment. If you return a product to us, you'll be the exporter from the original shipping destination responsible for compliance with all export laws of that country. Title and risk of loss transfer to us upon receipt at our warehouse. When you return goods, please mark your parcel as "returned goods" otherwise it may get held up at customs which will cause your refund to be delayed.